SSC Spring & Door Warranties

SSC has been the garage door installer’s supplier of choice for more than 60 years. Our manufacturer’s warranty ensures your garage door is protected from potential defects and allows us to provide you with unequaled service. Register your warranty or talk to your installer to submit a warranty claim today.

Select a Product

Why Register Your Product?

Get the most out of your purchase, whether it’s for protection, support, or ongoing offers.

Standard Torsion & Extension Springs

Registration is not required.

Spring ID 2.625” or Smaller

Spring ID 2.625" or Larger

What’s Covered

Details

The SSC Standard Spring Warranty applies to residential installations for their intended purpose under normal use. This limited warranty is valid only for the original purchaser and is non-transferable or assignable, in whole or in part.

SSC warrants torsion and extension springs against manufacturing defects and workmanship, including defects in wire, coating, and manufacturer-installed hardware such as cones. Standard oil-tempered springs with an ID of 2.625” or smaller are warranted for a period of 2 years from the original order date. Springs with an ID larger than 2.625” are warranted for 90 days from the original order date. No registration is required. In the event of repairs or replacement of original springs or components, SSC will replace products proven to be defective. SSC will not be responsible for any labor or additional costs outside the replacement of original materials or components. Additional restrictions may apply. Please contact the SSC sales team with any additional questions.
SSC warrants torsion and extension springs against manufacturing defects and workmanship, including defects in wire, coating, and manufacturer-installed hardware such as cones. Standard oil-tempered springs with an ID of 2.625” or smaller are warranted for a period of 2 years from the original order date. Springs with an ID larger than 2.625” are warranted for 90 days from the original order date. No registration is required. In the event of repairs or replacement of original springs or components, SSC will replace products proven to be defective. SSC will not be responsible for any labor or additional costs outside the replacement of original materials or components. Additional restrictions may apply. Please contact the SSC sales team with any additional questions.

SSC DuraMaster®

Register within 15 days of installation for warranty to be applicable.

SSC DuraMaster®

What’s Covered

Details

Service Spring Corp (SSC), a division of The McAlear Group, Inc. applies to DuraMaster® Springs manufactured by SSC and used for the intended purpose under normal use. The DuraMaster® Springs must be maintained in accordance with the manufacturer’s instructions at the home or location of original installation. SSC warrants the DuraMaster® Springs against defects in materials and manufacturer workmanship for (3) years from the date of installation. The warranty is valid to the original end-use purchaser only and is non-transferable or assignable in whole or part. Registration of the DuraMaster® Spring is required within 15 days of installation for the warranty to be applicable.
Service Spring Corp®, a division of the McAlear Group, Inc. applies to DuraMaster® Spring manufactured by SSC and used for the intended purpose under normal use. The DuraMaster® Spring must be maintained in accordance with the manufacture’s instructions at the home or location of the original installation. SSC warrants the DuraMaster® spring against the defects in materials and manufacture workmanship for (3) years from the date of installation. The warranty ID valid to the original end-user purchaser only and is non-transferable or assignable in whole or part. Registration of the DuraMaster® Spring is required within 15 days of installation for the warranty to be applicable.
Elevate your peace of mind with our Optional Extended Warranty! Add on an addition (2) years of warranty for a total of 5 years of superior protection. Secure your tomorrow today with the DuraMaster® Extended Warranty – because your confidence deserves an upgrade!

Invicta Door® Residential

Register within 90 days of installation for warranty to be applicable.

06 Model

14 Model

18 Model

What’s Covered

Details

Manufactured from exceptional materials, Invicta residential garage doors are crafted with quality workmanship by Invicta Door®, a division of The McAlear Group, Inc. The Invicta Residential Garage Door Limited Warranty applies to complete residential Invicta garage doors (sections and functional hardware) for the intended purpose under normal use. The residential garage doors must be maintained in accordance with the manufacturer’s instructions for single family, residential condominiums or similar multi-family residential dwellings at the home or location of original installation. This Limited Warranty is valid to the original end-use purchaser only and is non-transferable or assignable in whole or part. Registration of the garage door with Invicta Door® is required within 90 days of installation for warranty to be applicable.

Invicta Door® warrants residential garage door sections against material manufacturing defects and workmanship, such as splitting, cracking, peeling and rusting (exterior only). Surface rust, chips and/ or scratches in the paint which result in cosmetic or surface corrosion or normal fading or discoloration from UV sun rays or use are not covered are not covered. Application of non-factory paint on the exterior or interior face voids this warranty.

Single Family Homes: 06 Model is 15 years, 14 Model is 25 Years*, 18 Model is 25 Years*. All Others: 06 Model is 7 Years, 14 Model is 10 Years, 18 Model is 10 Years

*Applied to the original purchaser for the location of original installation and excludes non-single family homes. The garage door is fully warranted for the first year after installation and pro-rated for the subsequent years, based on the years remaining on the warranty period. The value of the warranty reimbursement is calculated on the sales price paid by the original purchaser (excluding taxes, fees, and installation), multiplied by the percentage of remaining time left on the warranty

Invicta Door® warrants all functional hardware (hinges, rollers, track and similar hardware) and springs against defects in materials and workmanship for three (3) years from the date of purchase. Hi-lift or vertical lift applications are not covered under this warranty.

This Limited Warranty excludes all warranties for single pane glass and insulated window components (glass and inserts). Upon purchase, Invicta Door® will transfer any and all warranties provided by the original glass/inserts manufacturer to the purchaser.

Normal wear, intentional abuse, improper use or alteration, installation or maintenance, use of pressure washers, rust caused by damages or scratching, exposure to condensation, water, fire, corrosive or harsh chemicals, fumes or foreign substances in the atmosphere, salt environments including coastal areas (within 2 miles), defects in paints or coatings used to finish door sections outside the original manufacturing, any product or component that is altered, modified or not a part of the original door, shipping, installation and labor charges, an act of God, vandalism or graffiti, other accident of casualty, or radiation exposure. This warranty does not cover any materials or workmanship provided by anyone other than Invicta Door® or failure to follow all installation and maintenance instructions. In the event of repairs or replacement of original materials or components during the warranty period by anyone other than Invicta Door® or an authorized dealer, you are responsible for paying for such repairs or parts without recourse from Invicta Door®, and the warranty shall be void with respect to such repairs, alterations and replacements. The obligation of Invicta Door® under this warranty shall at all times be subject to the then current warranty policies and procedures at the time the warranty claim is submitted. Routine maintenance or minor adjustments are excluded in this warranty, and this warranty does not extend to claims for products that have in anyway been altered, processed, or misused.

NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR DEALERS, AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY. ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND INVICTA DOOR® ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR THIS LIMITED WARRANTY, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION, administered by the American Arbitration Association in accordance with the Consumer Arbitration Rules then in effect. Any award of the arbitrator(s) will be final and binding, and may be entered as a judgment in any court of competent jurisdiction. THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, AND IN SUCH CASE THE ABOVE LIMITATION MAY NOT APPLY.

In the event of a defective component, contact the installing dealer the door was purchased from within fifteen (15) days from defect discovery. Invicta Door® reserves the right to inspect alleged defective and to verify warranty eligibility. Upon inspection and verified eligibility, Invicta Door® will repair, repaint or replace the defective products. Coverage for any charges related to but not limited to freight, removal, installation, painting or labor will be at the discretion of Invicta Door®. If you are not successful in having the installing dealer remedy the problem, please contact Invicta Door® contact@invictadoor.com or provide written notice to Invicta Door® at the following address:

Attn: Invicta Door® Warranty Dept., 1703 Toll Gate Dr., Maumee, OH 43537.

The written notice should include your name, address, telephone number, garage door serial number, installation date, name of installing dealer and description or photos of the problem.

Invicta Door® Commercial

Register within 90 days of installation for warranty to be applicable.

010/020 Model

030/040 Model

050/060 Model

070/080/090 Model

What’s Covered

Details

Manufactured from exceptional materials, Invicta Door® commercial garage doors are crafted with quality workmanship by Invicta Door®, a division of The McAlear Group, Inc. The Invicta Door® Commercial Sectional Doors Limited Warranty applies to complete commercial sectional doors (sections and functional hardware) for the intended purpose under normal use. The commercial sectional doors must be maintained in accordance with the manufacturer’s instructions. This Limited Warranty is valid to the original end-use purchaser only and is non-transferable or assignable in whole or part. Registration of the garage door with Invicta Door® is required within 90 days of installation for warranty to be applicable

Invicta Door® warrants installed commercial door sections against material manufacturing defects and workmanship, such as splitting, cracking, peeling and rusting (exterior only) for ten (10) years from the date of purchase. Surface rust, chips and/or scratches in the paint which result in cosmetic or surface corrosion or normal fading or discoloration from UV sun rays or use are not covered. Application of non-factory paint on the exterior or interior voids this warranty.

Invicta Door® warrants all functional hardware (hinges, rollers, track and similar hardware) and springs against defects in materials and workmanship for one (1) year from the date of purchase.

This Limited Warranty excludes all warranties for single pane glass and insulated window components (glass and inserts). Upon purchase, Invicta Door® will transfer any and all warranties provided by the original glass/inserts manufacturer to the purchaser.

The limited warranty excludes damage or deterioration caused by: normal wear, intentional abuse, improper use or alteration, installation or maintenance, use of pressure washers, rust caused by damages or scratching, exposure to condensation, water, fire, corrosive or harsh chemicals, fumes or foreign substances in the atmosphere, salt environments including coastal areas (within 2 miles), defects in paints or coatings used to finish door sections outside the original manufacturing, any product or component that is altered, modified or not a part of the original door, shipping, installation and labor charges, an act of God, vandalism or graffiti, other accident of casualty, or radiation exposure. This warranty does not cover any materials or workmanship provided by anyone other than Invicta Door® or failure to follow all installation and maintenance instructions. In the event of any repairs or replacement of original materials or components during the warranty period by anyone other than Invicta Door® or an authorized dealer, you are responsible for paying for such repairs or parts without recourse from Invicta Door®, and the warranty shall be void with respect to such repairs, alterations and replacements. The obligation of Invicta Door® under this warranty shall at all times be subject to the then current warranty policies and procedures at the time the warranty claim is submitted. Routine maintenance or minor adjustments are excluded in this warranty and this warranty does not extend to claims to products that have in any way been altered, processed, or misused.

NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT OR ADVICE PROVIDED BY US OR ANY OF OUR DEALERS, AGENTS OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY. ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND INVICTA DOOR® ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS OR THIS LIMITED WARRANTY, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION, administered by the American Arbitration Association in accordance with the Consumer Arbitration Rules then in effect. Any award of the arbitrator(s) will be final and binding, and may be entered as a judgment in any court of competent jurisdiction. THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, AND IN SUCH CASE THE ABOVE LIMITATION MAY NOT APPLY. THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND REPRESENT INVICTA’S ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. INVICTA’S LIABILITY WILL NOT UNDER ANY CIRCUMSTANCE EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, AND INVICTA WILL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OR LOSS, WHETHER DIRECT OR INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, AND IN SUCH CASE THE ABOVE LIMITATION MAY NOT APPLY. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

In the event of a defective component, contact the installing dealer the door was purchased from within fifteen (15) days from defect discovery. Invicta Door® reserves the right to inspect alleged defective and to verify warranty eligibility. Upon inspection and verified eligibility, Invicta Door® will repair, repaint or replace the defective products. Coverage for any charges related to but not limited to freight, removal, installation, painting or labor will be at the discretion of Invicta Door®. If you are not successful in having the installing dealer remedy the problem, please contact Invicta Door® contact@invictadoor.com or provide written notice to Invicta Door® at the following address:

Attn: Invicta Door® Warranty Dept., 1703 Toll Gate Dr., Maumee, OH 43537.

The written notice should include your name, address, telephone number, garage door serial number, installation date, name of installing dealer and description or photos of the problem.

You Have Questions, We Have Answers

General

Duramaster springs and all Invicta Doors/Sections

Contact your installing dealer with your warranty registration number. The installation dealer will initiate the claim process.

Duramaster springs are sold with warranty cards that contain spring serial numbers. If you did not receive a warranty card, please contact your installation dealer.
 
Invicta serial numbers can be found on the manufacturing sticker located on the side of each door section.

Registration ID confirmations are emailed to homeowners after the registration process is complete. If you cannot locate the email, you can contact our sales department or your installing dealer.

A copy of your installation invoice will be required at the time of registration. If the invoice does not show an installation date, the date of the invoice will be a suitable reference.

You will need to contact the installation company and provide them with your registration number. The installing dealer will facilitate your warranty claim through their distributor.

Standard & SSC DuraMaster® Springs

Standard springs 2.625” ID and below have a 2-year warranty period from the invoice date. Springs with an ID greater than 2.625” will have a warranty period of 90-days from the invoice date. No registration is needed.

Yes. Homeowners need to register DuraMaster springs within 15 days of installation. Homeowners should contact their installing dealer to verify warranty period.

If springs are not registered, they will hold a 90-day manufacture warranty*.

*Manufacture warranty – 90-day warranty that covers faulty material or workmanship only

Springs are warrantied for residential single-family usage homes with any lift type.

Anything above a 2.625” ID are considered commercial springs and hold a 90-day manufacture warranty*.

*Manufacture warranty – 90-day warranty that covers faulty material or workmanship only

Springs that were assembled by SSC will be replaced with complete assembled replacement to match original order. Springs that cone installation was completed by installing dealer will receive a wire-only replacement.

No. Homeowners cannot purchase an extended warranty.

Invicta Door®

Yes, registration is to be completed by homeowner within 90 days of installation.

Doors not registered will hold a 1-year manufacture warranty from the invoiced date.

New Builds will have 180 days from installation to register doors for warranty.

Doors sold as sections-only qualify for paint finish warranty only.

Warranty registration number, pictures of the section stickers from each panel being claimed, picture of the defect, & original order number.
If the installation dealer is no longer in business, SSC will recommend a local dealer. If the installation dealer is not an SSC customer, their installing dealer will need to contact the original purchasing company.

Any section/complete door replacements will need to be returned to a sales center for inspection. Pictures of each section’s tag and the defect must be provided.

Yes, glass has a 5-year warranty against seal failure. Picture of the defect must be provided.

Still Need Help?

As the supplier of choice we are here for you from the start.

Register Your SSC DuraMaster®

Please complete the following information once the spring is installed using the label that was included with the DuraMaster Springs. Retain the label for your records.

Fill out my online form.

Submit Your SSC DuraMaster® Claim

To make a claim regarding a defective product under the SSC DuraMaster Spring Warranty Claim, please complete the form below.

Fill out my online form.
NOTE: Photos need to show the end on the spring coil, point of break, and the spring position on shaft.

Register Your Invicta Door®

Please complete the following information once the door is installed.

Fill out my online form.

Submit Your Invicta Door® Claim

Complete the form below to submit a claim for Invicta Door. If you have questions please reach out to our sales team at 833.772.3667.

Fill out my online form.

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Place your Order Today!

Offer valid 11/20 – 11/22/23. Multiple orders will be totaled and gear awarded on final invoice total. To qualify invoice must meet minimum total less freight and/or taxes. All items shipped to address on file in 6-8 weeks. While supplies last. Promotional items subject to change without notice. No prize customization. Promotional items shipped to US addresses only. All items imprinted with SSC. Phone orders available Monday, 11/20-Wednesday, 11/22. Account must be current and in good standing to qualify. Additional restrictions may apply.